We recently received emails and calls from Grieco Acura, Seekonk, to come in to the dealership for deals as both our 2023 RDX and MDX leases are maturing. The promotion posted deals of $139 for RDX and $229 for MDX - which naturally peeked our curiosity as our current leases are quadruple those amounts! However, Craig, the salesperson we met today, was outright condescending when we highlighted the posted deals and suggested that we need to consider Toyota Corolla if we’re considering such rates! We told him that was totally uncalled for especially when those are rates being advertised by Greico themselves! ... Read More

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DealerRater - May 11, 2025

We recently received emails and calls from Grieco Acura, Seekonk, to come in to the dealership for deals as both our 2023 RDX and MDX leases are maturing. The promotion posted deals of $139 for RDX and $229 for MDX - which naturally peeked our curiosity as our current leases are quadruple those amounts! However, Craig, the salesperson we met today, was outright condescending when we highlighted the posted deals and suggested that we need to consider Toyota Corolla if we’re considering such rates! We told him that was totally uncalled for especially when those are rates being advertised by Greico themselves! He later shared with us a proposed quote for a new RDX but called it a “STUPID” deal and quickly withheld the hardcopy of the quote when we wanted to take it home with us to deliberate. We are appalled by his crude and crass behavior and left immediately! When we called to highlight this unacceptable sales behavior, the manager named “Bobby” completely missed the point of our call and focused on the quote instead of the issue of the shockingly poor customer service! This experience is beyond unprofessional and disappointing as the service rendered back in 2022-2023 by the then salesperson named “Andrew” was so excellent that we decided to take up both the RDX and MDX! Grieco Acura needs to seriously step-up on their customer service! We’ve decided to take our business elsewhere instead and will certainly not going to recommend this dealership to anyone!

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DO NOT, I repeat DO NOT drive from a long distance to test drive a car here... because good chance is it will NOT be available. Yesterday afternoon (Sunday), I messaged them about the availability of a car. The online sales associate (Ashley Adams) confirmed it was available and scheduled me for a test drive at 10am Monday when the sales floor first opens. I specifically told her to let me know if it sells so I don't waste a trip there. This morning (Monday) I get not one but two calls from Mike at the dealership to confirm ... Read More

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DealerRater - Apr 29, 2025

DO NOT, I repeat DO NOT drive from a long distance to test drive a car here... because good chance is it will NOT be available. Yesterday afternoon (Sunday), I messaged them about the availability of a car. The online sales associate (Ashley Adams) confirmed it was available and scheduled me for a test drive at 10am Monday when the sales floor first opens. I specifically told her to let me know if it sells so I don't waste a trip there. This morning (Monday) I get not one but two calls from Mike at the dealership to confirm I am still coming in... his second call was when I was literally 3 minutes from getting to the dealership. I get there at 9:57am and go inside to get the test drive under way... a sales associate goes to get the key fob and comes back a few minutes later to tell me the car was actually sold, How on earth is the communication at this dealership so bad!?!? I drove 45 minutes with SAME DAY reassurance that the car was available and in fact, it wasn't. Stay far away from this dealership and do business with one who can communicate well.

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I recently encountered a tragic unexpected repair on my car. Greg in service showed true empathy and helped me out with pricing and a loaner car. He seemed to be there on his own time to make sure all customers were attended to also. Greg made the tragic news for me a little better, explaining the details of the cars situation and making sure I had a car to drive while other issues with car was being attended to and had to stay at dealership. Thank you Greg for doing all you could with me and was much appreciated.

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Adrian and Nathalie were truly exceptional! From the moment we walked in, they were both welcoming and incredibly friendly. My husband and I came in searching for something specific, and Adrian not only helped us find it, but he went above and beyond. He was patient, taking the time to explore all our options with us. Once we made our decision, the handoff to Nathalie was seamless. She was a joy to work with, making what could have been a long process—especially with children in tow—so much smoother. We really appreciated their professionalism and warmth throughout the entire ... Read More

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DealerRater - Apr 1, 2025

Adrian and Nathalie were truly exceptional! From the moment we walked in, they were both welcoming and incredibly friendly. My husband and I came in searching for something specific, and Adrian not only helped us find it, but he went above and beyond. He was patient, taking the time to explore all our options with us. Once we made our decision, the handoff to Nathalie was seamless. She was a joy to work with, making what could have been a long process—especially with children in tow—so much smoother. We really appreciated their professionalism and warmth throughout the entire experience!

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Very disappointed and dissatisfied with Sales staff. Let us down and didn’t care about sale. We were misled and never completed our purchase due to this. No one even followed up with us after.

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Adrian was my salesperson and he was so wonderful to work with. And my finance manager, Nathalie, made the whole experience seamless. Both Nathalie and Adrian were very patient and conducted themselves very professionally. Wish every car purchase experience were this smooth! Job well done!

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Beware of Grieco Acura – Deceptive Sales Practices & Lack of Accountability I purchased a vehicle from Grieco Acura in Seekonk, MA, on November 16, 2023, and had a terrible experience with their finance department and customer service. Here’s what happened: 🔹 Unauthorized Charges Added to My Loan I specifically requested only GAP insurance, but later discovered that nearly $5,000 in additional charges (including a warranty and key protection) were added to my financing without my knowledge or consent. They used an electronic tap-to-sign system, which did not allow me to manually approve or decline these charges. 🔹 Missing & Altered Documents When I reviewed ... Read More

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DealerRater - Feb 22, 2025

Beware of Grieco Acura – Deceptive Sales Practices & Lack of Accountability I purchased a vehicle from Grieco Acura in Seekonk, MA, on November 16, 2023, and had a terrible experience with their finance department and customer service. Here’s what happened: 🔹 Unauthorized Charges Added to My Loan I specifically requested only GAP insurance, but later discovered that nearly $5,000 in additional charges (including a warranty and key protection) were added to my financing without my knowledge or consent. They used an electronic tap-to-sign system, which did not allow me to manually approve or decline these charges. 🔹 Missing & Altered Documents When I reviewed my paperwork, I realized that Page 2 of my contract, which should have detailed the breakdown of charges, was missing. I also have proof that my actual signature does not match the electronic signature used, raising concerns about how these add-ons were processed. 🔹 Sketchy Handling of a Refund Attempt When I went back to the dealership to dispute the charges, they initially offered only a prorated refund (which I refused because I never agreed to these charges in the first place). Even worse, when they tried to process the refund, they handed me a document that contained another customer’s personal information, then whited out the other person’s details and tried to get me to sign over it. 🔹 Now They’re Avoiding Answering in Writing I filed a BBB complaint, and instead of responding to my direct questions, they asked me to call them—which I refused, because I want everything documented. When I told them to respond in writing, they read my message but never replied. 🚨 Final Warning to Others If you are buying a car from Grieco Acura, be very careful with your financing paperwork. Check every page before signing, because they may slip in charges without telling you. If you have already purchased a car from them, review your contract to make sure nothing extra was added without your approval. I am escalating my complaint to the Massachusetts Attorney General and the Consumer Financial Protection Bureau (CFPB) to hold them accountable for deceptive business practices and mishandling of customer records. If you’ve had a similar experience, speak up! This type of shady behavior needs to be exposed.

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I was referred to Grieco Acura by a personal friend of mine who knows Robert Grieco and Paul Bender they gave me white glove service. I love my car and will send everyone I know to see these guys.

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I was treated with respect from the second I arrived until I took delivery of my new MDX. Thanks Robert Grieco, and Paul Bender

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Great place! great prices! good people!! Service is also very accommodating!! Best mixture of inventory around!

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